My daughter forgot her password to log in, has no other log I'm option and no forgot password option. Tried factory reset but it's says "PDP back up fail, finish wizard" tried many times factory reset with power and volume button does not work. Is there anything else I can do or have I done it wrong? Samsung s20+
Try to enter recovery mode by first connecting the phone to a computer using the USB-C cable that is used with the phone Ensure that the computer detects the phone as connected.
Turn off the phone and leave the cable connected to the computer
Hold the Vol Up and Power button operated until the Recovery Menu appears. When it appears release the buttons and then use the Volume buttons to step down to聽Wipe data Factory reset and then press the Power button and follow the prompts.
Note:
Be aware that a聽factory reset will erase all your personal data and downloaded apps. It will restore the phone to its default factory condition.
Also if there is a Google or Samsung account associated with the phone聽you will need to know the User ID and password for the account to access the phone once it has been factory reset. This is due to the FRP lock (factory reset protection) that has been enabled by the reset. The FRP lock is a security feature that was introduced in case the phone was lost or stolen, preventing people from accessing your data.
For future reference Samsung has a聽remote unlock feature (as does Google) so you can unlock it if you forget the pin, by accessing your account online
If you want to keep the data then don't do a factory reset.
Has the phone been backed up to the cloud or a computer at all?
If so you can do the reset and then restore the phone to what it was when the backup was done, using the saved backup. It may depend on how long ago it was done to be of any value now.
Unfortunately no, I did express the reason as to why she should have set-up the Find my Phone option and to back up her date etc but she did not want to, but this is one of the reason why it should have been done. I can not turn the phone off as it requires password, it only let's me force a restart. So I assume I now have to wait for it to go flat then charge a little and connect it to my computer.
Thank you, though I have tried it does come up with the menu but when I choose to power off it requests her password. I do agree though there definitely is a lesson to be learnt for by daughter.
I needed to reset due to trading in the phone. However, holding both the power button and volume up button for upwards of 45 seconds did nothing. I found a factory reset option in the settings menu that was much more convenient. I had already logged off of my Google and Samsung accounts prior to resetting the device. Menu option for factory reset was the way to go.
I switched my phone off last night and left it on charge but when I switched on its asked me for password which I have never had. Anybody know how i can get password? Cant even unlock my phone."
-- From Samsung Community
Password is required after restarting on your Samsung phone? We've seen in the community forums that some people are experiencing this problem. If it's not a software upgrade issue that requires to use password after restart Samsung, what can you do to fix it? We understand your difficulties and have covered it in detail.
Part 1: What is Use Password After Restart Samsung
After some Samsung users restart their devices, they see "Use password after restart. Your password contains at least 4 digits, including at least 1 letter" notice on the screen. And sometimes when they switch off their devices, they need to enter password to turn off phone. It will require a password even you do not have a password. If you had set up password, it would declare the password incorrect and ask you to try a new password. Samsung S10 has been reported this issue due to software update bugs. Other recent phone models have the same problem too.
Part 2: How to Fix Password is Required After Restarting
If you ever get stuck with the problem: use password after restart Samsung in the future, may it be some faulty software or for no reason, here are 2 ways by which you can get through the passwords and start using your phone again.
1. Factory Reset Your Samsung
If your phone keeps asking you to input a password after restarting, or enter password to turn off phone, try to restart your phone at first. Otherwise, you can always do a factory reset. But make sure to back up your data and remove the SD card before it.
Press and hold down the power button and volume down button to let the phone restart.
You can also reset your phone using the聽Android Device Manager with your Google account.
2. Contact Samsung Support
When your phone asks you to use password after restart, it might be a software update problem. Whenever you get into a problem regarding your phone, contact Samsung support. Samsung cares a lot about its customers. So if you contact, they might be able to get you back into your device through your Google account or Samsung Account. You can contact Samsung support by online chatting or customer service call.
Part 3: How to Unlock Samsung After Restart Forgot Password
First, install the software on your computer. Connect your locked device using a USB Cable and click on the Remove Screen Lock option to get started.
Select the option Remove Screen Lock Without Data Loss. For some early Samsung phones, the software supports bypassing passwords without clearing data.
Enter the details of your mobile phone. The software will now download the data package.
Put your phone in download mode and press start. It will take 5 to 10 minutes for the software to remove the password.
Note if this feature does not support your device, choose another mode but with data loss.
After that, the program will start the process. When it is finished, go on.
At last, you will have to reboot your device to remove the screen lock without any passwords.
Summary
It happens that you need to use password after restarting Samsung or enter password to turn off phone. Here in this article we have explain this issue and introduce how to fix it. Hope it will help you out. And if you are looking for how to unlock forgot Android screen passwords, try聽Tenorshare 4uKey for Android.
Thank you, I will certainly give this a try, we would rather keep all data etc
5 de ene. de 2023 - de聽Joy
@joy1
If you want to keep the data then don't do a factory reset.
Has the phone been backed up to the cloud or a computer at all?
If so you can do the reset and then restore the phone to what it was when the backup was done, using the saved backup. It may depend on how long ago it was done to be of any value now.
5 de ene. de 2023 - de聽jayeff
Unfortunately no, I did express the reason as to why she should have set-up the Find my Phone option and to back up her date etc but she did not want to, but this is one of the reason why it should have been done. I can not turn the phone off as it requires password, it only let's me force a restart. So I assume I now have to wait for it to go flat then charge a little and connect it to my computer.
5 de ene. de 2023 - de聽Joy
@joy1
Maybe a valuable but hard lesson as to why regular backups are necessary ;-)
Hold the Vol Down and the Power buttons for 10-15 seconds and there should be a menu option to power off
5 de ene. de 2023 - de聽jayeff
Thank you, though I have tried it does come up with the menu but when I choose to power off it requests her password. I do agree though there definitely is a lesson to be learnt for by daughter.
5 de ene. de 2023 - de聽Joy
MOSTRAR 18 COMENTARIOS M脕S