a) Make sure the power adapter is powered, you can see the power indicator and scanner display are on.

b) If it still does not work, please contact our customer service for support.

a)  Check the scanner's drive (CZUR) was installed successfully (In imaging devices or Camera).

b)   If the scanner driver is installed successfully, you can

I. Check software version is latest verison or not.

II.Turn on the scanner and connect it with PC,check the firmware version can be recognized or not.

III. Restart your PC and shut down the antivirus software first (Make sure the antivirus in background processes also ended).                        

Then re-install software and try again.

IV. Change another USB port and try again (including the USB port which connect keyboard and mouse).

V. Enter Visual Presenter mode, click "Display" button then check if the image can appear or not.

VI. Make sure in Windows Privacy "camera privacy settings","Let apps use my camera" is on! Website below for your reference.                  

https://www.thewindowsclub.com/privacy-settings-windows-10

VII. Make sure PC's camera can work properly.

VIII.Change another PC and try again.

c)   If the above methods doesn’t help, please send software version of this scanner to

customer service for support.

a) Make sure to wear the finger cots when you scanning.

b) Make sure the left thumb wears left finger cots, the right thumb wears the right finger cots.

c) Make sure the finger cots pressed in the middle of the edge (as shown), neither upside nor downside.

d) Send the wrong image to the customer service.

The Stamps is a proprietary word for the CZUR Scanner, which is a color processing mode that converts background color of the image to white and optimizes the colors of stamp markings. Suitable for stamped official documents printed on white paper.

The Patterns is a proprietary word for the CZUR Scanner, which is a color processing mode that maximizes watermarks and other markings with optimization of image color. Suitable for documents that bear watermarks or stamps. This model is suitable for documents with special watermarks and shading, such as ID cards, passports and other materials. The scanning results keep the effect of the document.

[Flat Single Page] is an CZUR scanner proprietary word, which is a paper processing mode. This mode is suitable for flat and non-curved (without finger pressing, without flattening and paging) material scanning, such as business cards, invoices, courier orders, book covers and single page documents. After scanning, the software will automatically perform deviation correction, edge trimming and quality adjustment of the pages.

[Facing Pages] is CZUR scanner proprietary word, which is a paper processing mode. This mode applies to the scanning of bound documents which have curved pages after opening including books, files etc. After scanning, the software will automatically flatten curve, remove finger, perform deviation correction, edge trimming and quality adjustment of the pages.